Refund policy

Return & Dispute Policy

We want you to be fully satisfied with your purchase. Please review our returns and disputes policy below:

1. Reporting Issues (Disputes)

If there is an issue with your order, you must notify us within 3 working days of receiving your items. This includes, but is not limited to, damaged goods, incorrect items, or missing products.

2. Returns Window

All approved returns must be sent back to us within 14 working days from the date of delivery.

3. Faulty or Incorrect Items

If an error has occurred on our part (such as incorrect or defective items), we will:

Replace the item(s) free of charge, or

Provide an appropriate resolution as agreed upon

4. Return Conditions

To be eligible for a return, items must be:

In their original condition

Unused and in original packaging (where applicable)

5. Process

To initiate a return or dispute, please contact us at maevegraphics@gmail.com with your order details and a description of the issue. We may request photographic evidence to assist in resolving the matter quickly.

6. Shipping Costs

Return shipping costs may be covered by us if the issue is due to our error. Otherwise, customers may be responsible for return postage.

If you have any questions regarding your order, please do not hesitate to contact us. We are here to help.